Shama demonstrates the unique ability to quickly understand people, skill, challenges, demands, and needs within your business environment. This, coupled with her masterful communication techniques and workshops, can power your business and drive your agenda forward. She has the uncanny ability to show people and organizations how to bring out the best in themselves both personally and professionally. I have leveraged Shama's services for both small and large scale organization and business model changes with very positive results each time. Jacey S., Marketing Innovation and Automation Executive
While on-boarding a new division, we hired Drive Change to help ensure the team ramped up within 90-180 days, create alignment with existing marketing team, conduct workshops to address conflict between teams, mentor new leaders and improve cross-team collaboration. Within the first 180 days we improved customer problem resolution time 2x, improved CSAT (customer satisfaction score) 50% and piloted a new hybrid position on the team. Shama's involvement at the strategic level and being hands-on as well, was a significant factor in achieving these results. Adriana L., Chief Digital Marketing Officer
Shama did an exceptional job leading the business team in a major enterprise transformation program within United Airlines. She well understood the business and technology complexity of the change and was comprehensive and strategic in identifying and aligning critical stakeholder groups and senior executives. Shama consistently demonstrated strong team leadership skills and took an active role managing and mentoring all levels of her staff. Shama is comfortable working at all levels of business organizations and is world class in her ability to craft and deliver strategic messaging. Thomas, V., Sr. Transportation Executive
Shama is a multi-faceted consultant that leads transformation at many levels in an organization. I worked with her on multiple business projects in which she not only helped identified strategic opportunities, but also assisted cross functional teams drive to real business results. A key ingredient for success was her skill in working with teams to become effective at both an individual and group level. She is also an invaluable executive coach and helps to align leaders in common goals to achieve high potential for the team. Karen B., Leader Enterprise Analytics